Lovelace AI (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, AI platform, product demos, and analytics tools (collectively, the “Services”).
For the purposes of the EU General Data Protection Regulation (GDPR), Lovelace AI acts as a Data Controller for website visitors and a Data Processor for customer data uploaded to our AI Platform.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to “Personal Data”):
- Directly Provided Data: Name, email address, professional affiliation, and billing information provided during registration or inquiry.
- Input Data: Text, files, or datasets uploaded to our AI Platform or Demos.
- Automatically Collected Data: Collected via Google Analytics and server logs, including IP addresses, browser type, operating system, referring URLs, and interaction telemetry.
- Communication Data: Records of your correspondence with our support or legal teams.
2. Legal Bases for Processing (GDPR Compliance)
Under GDPR, we process your personal data only when we have a legal basis to do so:
- Contractual Necessity: To provide the Services you have requested.
- Legitimate Interests: To improve our AI models, secure our network, and analyze Service performance (e.g., via Google Analytics).
- Legal Obligation: To comply with tax, export control, or law enforcement requirements.
- Consent: Where you have granted explicit permission (e.g., subscribing to a newsletter).
3. How We Use Your Data
- Platform Operation: To authenticate users and provide access to analytics tools.
- Model Optimization: We may use de-identified and aggregated Input Data to improve our machine learning architectures, unless otherwise governed by a separate Enterprise Agreement.
- Analytics: To monitor website traffic and user engagement patterns via Google Analytics.
- Security: To detect and prevent fraudulent activity or unauthorized access to our proprietary AI models.
4. Data Sharing and Third-Party Transfers
We do not sell your Personal Data. We share data only with:
- Sub-processors: Cloud infrastructure providers (e.g., AWS/Google Cloud) and analytics providers.
- Professional Advisors: Legal, financial, or audit advisors.
- Compliance: To meet subpoena requirements or U.S. export control regulations.
- International Transfers: As a U.S.-based company, data collected in the EU will be transferred to and processed in the United States. We utilize Standard Contractual Clauses (SCCs) approved by the European Commission to ensure an adequate level of protection.
5. Your Rights and Choices
Depending on your jurisdiction (GDPR/CCPA), you have the following rights:
- Access & Portability: Request a copy of your personal data in a machine-readable format.
- Rectification: Request correction of inaccurate data.
- Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal retention requirements.
- Object to Processing: Object to our processing of data based on “legitimate interests.”
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise these rights, please contact our Data Protection team at legal @ lovelace.ai.
6. Data Retention
We retain Personal Data only for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes. De-identified or aggregated data may be retained indefinitely for research and development.
7. Security
Lovelace AI employs industry-standard technical and organizational measures (including AES-256 encryption and TLS) to protect data. However, no electronic transmission or storage is 100% secure. We maintain a breach notification protocol in compliance with GDPR Art. 33.
8. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
9. Contact Information
Lovelace AI
6501 Living Pl., Suite 231
Pittsburgh, PA 15206
USA